Shipping Policy
At Roomovaa , we believe in fast, reliable, and transparent shipping. This policy explains how we handle shipping, delivery times, and pre-order timelines.
1. Order Processing
All orders are processed within 3–5 business days after successful payment. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframes
- Domestic orders: Typically delivered within 5–10 business days after dispatch.
- International orders: May take 10–20 business days, depending on destination and customs procedures.
You’ll receive a confirmation email once your order is shipped, including tracking details.
3. Pre-Order Delivery
Pre-order products are special items produced after you place your order.
Please note that pre-order items take up to 2 months to be delivered.
You will receive periodic updates about your pre-order status via email, including when it enters production and ships.
Pre-orders help secure limited-edition or custom-made products that are not immediately available. We appreciate your patience and understanding during this process.
4. Shipping Partners
We work with trusted courier and logistics providers to ensure safe and timely delivery. Shipping partners may vary depending on your region.
5. Shipping Costs
Shipping fees are calculated at checkout based on your order size, location, and chosen delivery option.
From time to time, we may offer free shipping promotions on eligible orders.
6. Delayed or Lost Packages
If your package is delayed, lost, or arrives damaged, please contact us immediately. We’ll investigate and, if necessary, provide a replacement or refund as per our policies.
7. Address Information
Customers are responsible for providing accurate shipping details at checkout. Roomovaa is not liable for delivery failures or delays caused by incorrect or incomplete addresses.
8. Customs, Duties, and Taxes
For international orders, import duties or taxes may apply. These charges are the customer’s responsibility and are not included in the product price or shipping fee.
9. Contact Us
If you have any questions regarding your shipping status, tracking, or delivery, please reach out through our Contact page or email support at any time.
Last Updated: October 2025