Refund Policy
At Roomovaa, your satisfaction is important to us. We aim to provide high-quality products and ensure a smooth shopping experience. However, if you face any issue, please review our refund policy below.
1. Refund Eligibility
Refunds or replacements are available if:
- You received a damaged or defective product
- You received the wrong item
- Your order did not arrive within the expected delivery period
To request a refund, please contact us within 7 days of receiving your item. Include your order number, reason for refund, and photos (if applicable).
2. Non-Refundable Items
Refunds cannot be provided for:
- Items damaged due to misuse or neglect
- Digital/downloadable goods (if any)
- Final sale or clearance items
3. Pre-Order Refund Terms
For pre-order items, refunds are only processed after the product has been delivered to you.
If the pre-ordered item arrives defective or not as described, please request a refund or replacement within 7 days of receiving it.
Pre-order items may take up to 2 months to deliver. Refunds for delays are available only if the delay exceeds this period without an update from us.
4. Refund Process
Once approved, refunds are issued to your original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to post the refund to your account.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.
Original shipping fees are non-refundable.
6. Exchanges
If the product is available, we can offer an exchange instead of a refund. If not, a full refund will be processed following our standard procedure.
7. How to Request a Refund
To start a refund or return request, please reach out through our Contact page or email our support team with your order details.
We are committed to ensuring a fair and transparent resolution for every customer.
Last Updated: October 2025