Privacy Policy

At Roomovaa, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or contact our support team.

We are committed to transparency, security, and your peace of mind while shopping with us.

1. Information We Collect

We collect certain information to process your orders and enhance your shopping experience, including:

  • Personal details such as your name, email address, contact number, and shipping/billing address.
  • Payment details collected securely through third-party payment processors. Roomovaa does not store your credit or debit card information.
  • Order and preference data to improve our services and communication.
  • Device and browser information to ensure website performance and security.

2. How We Use Your Information

Your data helps us:

  • Process, confirm, and ship your orders
  • Send order and shipping updates
  • Improve our website, products, and services
  • Provide customer support and updates about new products or promotions
  • Detect and prevent fraudulent activity

3. Data Sharing

We never sell or rent your information. We only share necessary details with:

  • Trusted partners such as payment gateways, delivery companies, and IT support
  • Legal authorities if required by law

All partners are bound by strict confidentiality and security agreements.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and personalize content. You can disable cookies in your browser, but some site functions may be limited.

5. Pre-Order Data Handling

For pre-order purchases, we collect and use your information to manage your order and update you on delivery progress.
Please note that pre-order deliveries may take up to 2 months from the purchase date due to production and restocking times.

6. Data Security

We use secure servers, SSL encryption, and access control measures to protect your data from unauthorized access, disclosure, or misuse. Only authorized staff can access your information when required for order fulfillment.

7. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications

To exercise these rights, contact us through our Support or Contact page.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect new laws, technologies, or company practices. Any changes will be published on this page with an updated revision date.

Last Updated: October 2025